Refund policy
Returns
Our promise
We want you to love your Tia Woven Goods piece, and we stand behind the craftsmanship of every item. Each basket, fan, and bracelet is handmade by skilled artisans in Ghana using traditional techniques and natural materials. With proper care, our baskets can last 20 years or more, so returns are rare. If something isn't right, here's how we'll make it right.
Returns and exchanges
You may request a refund or exchange within 7 days of receiving your order. To qualify, your item must be:
Unused and in the same condition you received it. Free of pet damage, stains, or sun fading. Returned with any original tags or packaging, if possible.
To start a return or exchange, contact us within the 7-day window with your order number and the reason for your request. We'll reply with return instructions. Please don't send items back without contacting us first.
Customers are responsible for return shipping costs unless the item arrived damaged or defective. Because each piece is handmade, an exchange may not be an exact match in color or pattern. We'll always check with you before sending a replacement.
Damaged or defective items
If your item has a manufacturing defect or arrives damaged, we'll repair, replace, or
refund it. Examples of manufacturing defects include weaving that unravels on its own, a handle or leather trim that detaches at the seam under normal use, or a fan frame that breaks with ordinary handling.
To report a defect, contact us within 7 days of delivery with:
1. Your order number
2. Clear photos of the item and the problem
Tia Woven Goods Return & Refund Policy
3. A short description of what happened
Photos help us understand the issue and improve our products with our artisan partners.
Small natural variations in weave, color, or texture are part of handmade work and are not defects.
What's not covered
Our policy covers manufacturing defects, not damage that happens after delivery. We're unable to offer refunds, exchanges, or replacements for:
Pet damage. Leather handles and natural fibers are tempting to chew. Please keep
your basket out of reach of dogs and other pets. Fading from sunlight. Our baskets are colored with natural dyes, which fade when left in direct sun. This is a natural property of the dyes, not a defect.Normal wear and tear. Softening, minor fraying, scuffs, or changes in shape from everyday use are expected over a basket's long life.Misuse or accidents. This includes overloading, water soaking, drops, or use outside the item's intended purpose.
Requests made after 7 days. We can't accept returns or exchanges after the 7-day
window.
ZeroWaste items: final sale
Our Zero Waste collection offers pieces with slight imperfections at a deep discount, so good handmade work doesn't go to waste. Because these items are sold with known flaws, all Zero Waste purchases are final sale and can't be returned, exchanged, or refunded. Each listing describes or pictures the imperfection, so please review it carefully before you buy.
Caring for your basket
A little care keeps your basket beautiful for decades.
Keep it out of direct sunlight to protect the natural dyes.
Store it away from pets, especially dogs that like to chew.
If it gets misshapen, mist it lightly with water, reshape it, and let it air dry.
Wipe spills with a damp cloth and dry it fully before storing.
Tia Woven Goods Return & Refund Policy
Treat leather handles occasionally with a leather conditioner.
How refunds work
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the item arrived damaged or defective.
Contact us
Questions about a return? We're happy to help.
Phone: (720) 841-4093
Email: Simbala@tiawovengoods.com
Website: tiawovengoods.com
Thank you for supporting the artisans of Bolgatanga, Ghana, and for giving their work a long, happy life in your home.